Top Notch Flooring Terms & Conditions
- In this Contract, “Top Notch Flooring” refers to the independent flooring company named. This contract is strictly between the nominated Client and Top Notch Flooring.
- Statutory warranties: The warranties set out below, together with those contained in State and Federal legislation which cannot be excluded, are the only warranties made by Top Notch Flooring. All statutory warranties which may be excluded are excluded.
- If supply and installation have not been completed within one month of the Client’s estimated requirement date, or within six months of this agreement due to the Client’s circumstances, the product detailed must be paid for in full.
- In case of cancellation at the Client’s request, a refund of the Client’s deposit, less 10% of the total price, will be refunded in the same manner as the deposit was received, as per Australian Consumer Law. Please allow up to 10 working days for the refund to be processed.
- If the Client cancels an order after the product has been ordered and modified to suit the Client’s contract, the product cost will not be refunded. The Client will have the right to collect the product as ordered, as per Australian Consumer Law. Any remaining deposit to be refunded will be as per item 4.
- Clear and clean access to the areas to be laid must be given to installers.
- It is the Client’s responsibility to remove, cut, and replace doors.
- The Client is to provide adequate 240V power.
- If the transaction is not paid for by the terms stated on this document, interest is payable by the Client at 2% per month on the outstanding balance.
- It is the Client’s responsibility to isolate any electrical, telephone, and computer points which may interfere with floor covering installation.
- If installers assist with removal of furniture and effects, all care will be taken, but neither they nor Top Notch Flooring will be responsible for any loss or damage.
- Top Notch Flooring accepts this order on the basis that it cannot be responsible for delays beyond its control.
- Flooring is laid to industry standards and standard underlays are used.
- The terms and conditions contained herein constitute the entire agreement between the parties. This will not restrict consumer rights under the Australian Consumer Law.
- In the event of litigation arising between Top Notch Flooring and the Client, proceedings shall be commenced, heard, and determined in the jurisdiction of Top Notch Flooring’s registered office at the time of entering into the contract.
- For virtual consultations, the Client is wholly responsible for the accuracy of measurements provided to Top Notch Flooring for flooring supply. No refund will be given for excess flooring due to Client-provided measurements. If additional product is required due to Client under-measurement, the Client agrees to pay the additional costs.